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Shopify Questions

What is your project turnaround time?

Our project timelines vary depending on the complexity and scope of the project. We strive to deliver quality work within the agreed-upon timeframe and will provide you with an estimated timeline after understanding your specific requirements.

Do you offer ongoing support and maintenance services?

Yes, we provide comprehensive ongoing support and maintenance services to ensure your e-commerce site and cloud infrastructure operate smoothly and efficiently. Our support packages can be customized to meet your specific needs.

Can you help with website speed optimization?

Absolutely. Website speed is crucial for user experience and SEO. We offer optimization services that include reviewing your current hosting solution, optimizing images, leveraging caching, and implementing best practices to improve your website's loading times.

Can you assist with integrating third-party applications or services?

We have extensive experience integrating a wide range of third-party applications and services into Shopify, Magento, AWS, and GCP platforms, including payment gateways, CRM systems, inventory management tools, and more, to extend the functionality of your e-commerce site or cloud infrastructure.

How do you ensure project success and client satisfaction?

Our approach to ensuring project success involves clear communication, setting realistic expectations, regular progress updates, and a structured project management process. Client satisfaction is our top priority, and we're committed to delivering solutions that meet your business needs and exceed your expectations.

How to Give Collaboration Access to Nala Networks [sutha@nalanetworks.com] on Shopify

How does Nala Networks handle the development and launch of a Shopify store?

At Nala Networks, we begin by setting up a Shopify development store and implementing all the required features. We then conduct a thorough review with you, the client, to ensure everything meets your expectations. Once everything is approved and confirmed to be in good order, we proceed to push the store to production. This process ensures that your Shopify store is fully optimized and ready for launch, with all functionalities tested and approved.

How do you charge for your services?

Our pricing model varies based on the service provided. We offer project-based pricing, hourly rates, and retainer options for ongoing support. We can discuss the best approach based on your needs.

Do you offer Shopify support and maintenance services?

Yes, we provide ongoing support and maintenance services to ensure your Shopify store operates smoothly, including updates, bug fixes, and performance monitoring.

Can Nala Networks create a development store and transfer it to me once it's ready?

Yes, as a Shopify agency, we can create a development store for you, customizing it to meet your specific business needs. Once the development is complete and you're satisfied with the outcome, we can transfer the ownership of the store to you, allowing you to manage it directly.

Can you develop custom Shopify apps?

Yes, we develop custom Shopify apps to extend the functionality of your store, whether it's for internal use or available publicly on the Shopify App Store.

Can you help migrate my store to Shopify?

Yes, we provide comprehensive migration services from various platforms to Shopify, ensuring a smooth transition of products, customer data, and order history with minimal downtime.

How can I get started?

Reach out to us via our website contact form, email, or phone. We'll schedule a consultation to discuss your needs and how we can help your Shopify store succeed.

Do you offer free installation and support?

We provide complimentary support for 2 hours upon installing one of our apps. This typically includes emails explaining product features, 1-2 small customizations, and a basic theme update.

For further assistance, our team is available, but we must charge for additional time due to server, software, personnel, design, and marketing costs.

To operate effectively and serve you and your customers long-term, we need to charge for extra support. As a fellow business, we hope you understand our perspective.