Working with a Shopify agency, freelancer, or developer?
You’ll likely be asked for two things:

• Your myshopify.com store URL

• Your Shopify collaborator code

If you’re unsure what these are or whether it’s safe to share them, this guide explains everything clearly — including how to find them and why you should never share your password.

Why Agencies Need Access to Your Shopify Store

When an agency helps with:

• Theme customization

• App setup

• Performance optimization

• Checkout improvements

• Shopify 2.0 upgrades

• Migration projects

• Bug fixes

• SEO or tracking setup

They need backend access to configure your store properly.

Shopify provides a secure way to do this through Collaborator Access — without sharing login credentials.

What Is a myshopify.com URL?

Every Shopify store has a permanent system URL that looks like this:

yourstorename.myshopify.com

Even if you use a custom domain like:

yourbrand.com

Your store still has a myshopify.com address in the background.

Why Agencies Need It

Agencies use the myshopify.com URL to:

• Send a collaborator access request

• Install and configure apps

• Connect APIs and integrations

• Access the admin panel properly

It’s essentially your store’s official system identifier.

Sharing this URL is completely safe.

What Is a Shopify Collaborator Code?

Shopify requires agencies to enter a 4-digit collaborator request code before they can request access to your store.

This protects you by:

• Preventing unauthorized access requests

• Ensuring only approved partners can request entry

• Giving you full control over permissions

You approve or deny every collaborator request.

Important: Never Share Your Password

You should never share:

• Your Shopify password

• Your two-factor authentication code

• Your billing information

• Your credit card details

Professional agencies do not ask for these.

Collaborator access is the correct and secure method.

How to Find Your myshopify.com URL

Method 1: From Your Browser

1. Log into Shopify Admin

2. Look at your browser address bar

3. You’ll see something like:

admin.shopify.com/store/yourstorename

Your store URL is:

yourstorename.myshopify.com

Method 2: From Shopify Settings

1. Go to Settings (bottom left)

2. Click Domains

3. You’ll see your myshopify.com domain listed there

Copy and send that to your agency.

How to Find Your Shopify Collaborator Code

1. Log into Shopify Admin

2. Click Settings

3. Click Users and Security

4. Scroll to the Collaborators section

5. Find your 4-digit collaborator request code

Copy that code and share it with your agency.

What Happens After You Share It?

1. The agency sends a collaborator access request

2. You receive a notification

3. You review requested permissions

4. You approve (or deny) access

You remain in full control.

How to Remove Agency Access Later

1. Go to Settings

2. Click Users and permissions

3. Find the collaborator

4. Click Remove access

Done instantly.

Final Checklist

If you're working with an agency, send:

• ✅ yourstorename.myshopify.com

• ✅ Your 4-digit collaborator code

Nothing else is required.