Shopify Support Services
Don't wait for issues to impact your sales. Nala Networks Inc. offers expert proactive troubleshooting and maintenance to ensure your Shopify store is always optimized, secure, and ready for business.
Our Proactive care & Support Srevices
We believe success is built on integrity and partnership. That's why our comprehensive support plans are designed to give you peace of mind, knowing your Shopify store is in expert hands. We monitor, optimize, and troubleshoot, keeping your store performing at its peak.
Routine Maintenance & Updates:
- Theme & App Updates: Regular updates of your Shopify theme and installed apps to ensure compatibility, security, and access to the latest features.
- Security Audits & Patching: Proactive checks and implementation of security patches to protect against vulnerabilities.
- Data Backups: Ensuring your critical store data is regularly backed up and recoverable.
Performance Optimization:
- Site Speed Audits: In-depth analysis to identify elements slowing down your store, followed by optimization strategies.
- Code Optimization: Cleaning and refining theme code for better efficiency and faster loading.
- Image Optimization: Ensuring your product images are high-quality but also web-optimized.
Proactive Troubleshooting & Bug Fixes:
- Identifying and resolving issues related to theme functionality, app conflicts, or backend errors before they impact your customers.
- Quick and efficient fixes for any unexpected bugs or glitches that arise.
App & Integration Management:
- Ensuring seamless functionality of all your third-party integrations (ERP, CRM, inventory, marketing automation).
- Assisting with new app installations and configurations.
Strategic Guidance & Recommendations:
- Monthly reports and recommendations for ongoing improvements, new features, and strategies for growth (e.g., CRO suggestions).
- Guidance on upcoming Shopify platform changes like Shopify 2.0 upgrades or migration to Checkout Extensibility for Shopify Plus.
Why Choose Nala Networks Inc. for Ongoing Support?
We aren't just service providers; we are partners in your journey towards technological advancement and business success.
- Peace of Mind: With Nala Networks Inc., you can stop worrying about technical issues and focus on what you do best: running your business.
- Expert Team: Our Shopify specialists possess deep knowledge of the platform, enabling rapid and effective solutions.
- Proactive Approach: We don't wait for problems; we anticipate and prevent them, saving you time, money, and stress.
- Transparent Reporting: Our proposals are clear and transparent, offering strategic options with a breakdown of all benefits and risks. You'll receive regular updates on your store's health and our activities.
- Tailored Plans: We offer flexible support tiers to match your specific needs and budget, ensuring you get exactly the right level of care.
Nala Networks Inc. Support Plans
|
Feature / Plan |
Essential Guard |
Growth Catalyst |
Enterprise Shield |
|
Best For |
Small/Growing Stores, Security-Focused |
Mid-Sized Businesses, Rapidly Scaling Stores |
Large/Corporate Enterprises, Complex Operations |
|
Dedicated Monthly Hours |
4 Hours/Month (Use it or lose it) |
8 Hours/Month (Rollover 2 hrs) |
16 Hours/Month (Rollover 4 hrs) |
|
Uptime Monitoring |
24/7 |
24/7 |
24/7 |
|
Regular Theme & App Updates |
Monthly Checks (Critical only) |
Bi-Weekly Comprehensive |
Weekly Comprehensive |
|
Security Monitoring & Audits |
Basic Checks |
Advanced Scans & Vulnerability Patching |
Enterprise-Grade & DDoS Protection Advice |
|
Performance Optimization |
Minor Bug Fixes |
Basic Speed Audits |
Included (within dedicated hours) |
|
Quarterly Deep Dive & Continuous Optimization |
Included (within dedicated hours) |
Monthly Deep Dive & Priority Optimization |
Included (within dedicated hours) |
|
Theme Customization /Dev |
Basic adjustments (within dedicated hours) |
Included (within dedicated hours) |
Priority access (within dedicated hours) |
|
App & Integration Management |
Basic setup /troubleshooting |
Comprehensive setup & ongoing management |
Dedicated specialist, complex custom integrations |
|
Emergency Support Response |
Next Business Day |
8 Business Hours |
4 Business Hours |
|
Priority Support Queue |
Standard |
Priority |
VIP Priority |
|
Monthly Performance Report |
Basic Summary |
Detailed Report & Recommendations |
Executive Summary + Strategic Growth Recommendations |
|
Dedicated Account Manager |
N/A |
Yes |
Yes - Senior Account Manager |
|
New Feature Implementation |
Basic (within dedicated hours) |
Included (within dedicated hours) |
Included (within dedicated hours) |
|
Pricing |
Starting from $299/month |
Starting from $599/month |
Custom Quote |
Let's Connect /
Not sure what you need?
Contact us and we will come up with the solution together.
What exactly does an "End-to-End Shopify Migration" service include?
Our end-to-end migration service covers every aspect of moving your store to Shopify. This includes an initial strategy consultation, secure data transfer (products, customers, orders, etc.), design replication and theme setup, SEO preservation with redirects, third-party app and tool integrations, rigorous testing, and post-launch support.We handle it all, so you can focus on your business
What platforms can Nala Networks Inc. migrate my store from?
We have extensive experience migrating stores from a variety of platforms. This commonly includes Magento, WooCommerce, BigCommerce, OpenCart, custom-built e-commerce solutions, and more. If you're on a unique platform, contact us for a personalized assessment.
Will my website experience downtime during the migration process?
We meticulously plan and execute migrations to minimize or, in many cases, eliminate downtime. Our strategy often involves setting up your new Shopify store in parallel and then performing a final data sync and domain switch at an off-peak time, ensuring a smooth transition for your customers.
How will the migration affect my existing SEO rankings and search engine visibility?
SEO preservation is a top priority. We implement a comprehensive 301 redirect strategy to ensure all your old URLs seamlessly point to your new Shopify URLs, preventing broken links and maintaining your search engine rankings. We also optimize your new Shopify store for SEO from day one.
Can you migrate all my existing data, including product images, customer accounts, and order history?
Yes, our service is designed for secure and accurate transfer of all critical data. This includes products (with variants, descriptions, images), customer information, order history, blog posts, pages, and redirects. We perform thorough data mapping to ensure nothing is missed.
Will my custom features or integrations from my old platform work on Shopify?
We assess all your existing custom features and integrations during the initial consultation. For many, Shopify has native solutions or existing apps. For unique functionalities, we can develop custom Shopify apps or integrate third-party solutions (ERP, CRM, inventory, etc.) to replicate or enhance your current setup
How long does a typical Shopify migration take?
The timeline varies depending on the complexity of your current store, the volume of data, and the number of custom features or integrations required. A simple migration might take a few weeks, while more complex projects could take several months. During our initial consultation, we'll provide a clear project roadmap and estimated timeline.
What happens after the migration is complete and my new Shopify store is live?
Our commitment doesn't end at launch. We provide post-migration monitoring to ensure everything is running smoothly. We also offer ongoing support, maintenance retainers, and proactive troubleshooting services to help you manage and grow your new Shopify store.
How much does a Shopify migration service cost?
The cost of a migration service is highly dependent on the scope and complexity of your project. We provide transparent, customized quotes after a detailed consultation where we assess your specific needs. Our proposals include a clear breakdown of all benefits and potential risks, ensuring full transparency.
What do I need to prepare before starting the migration process?
To kick things off, we recommend having a clear understanding of your business goals for the new Shopify store. Beyond that, we'll guide you. Our process begins with a thorough consultation to assess your business needs, during which we'll identify any specific assets or access you'll need to provide.