Shopify Support Services
Don't wait for issues to impact your sales. Nala Networks Inc. offers expert proactive troubleshooting and maintenance to ensure your Shopify store is always optimized, secure, and ready for business.
Our Proactive care & Support Srevices
We believe success is built on integrity and partnership. That's why our comprehensive support plans are designed to give you peace of mind, knowing your Shopify store is in expert hands. We monitor, optimize, and troubleshoot, keeping your store performing at its peak.
Routine Maintenance & Updates:
- Theme & App Updates: Regular updates of your Shopify theme and installed apps to ensure compatibility, security, and access to the latest features.
- Security Audits & Patching: Proactive checks and implementation of security patches to protect against vulnerabilities.
- Data Backups: Ensuring your critical store data is regularly backed up and recoverable.
Performance Optimization:
- Site Speed Audits: In-depth analysis to identify elements slowing down your store, followed by optimization strategies.
- Code Optimization: Cleaning and refining theme code for better efficiency and faster loading.
- Image Optimization: Ensuring your product images are high-quality but also web-optimized.
Proactive Troubleshooting & Bug Fixes:
- Identifying and resolving issues related to theme functionality, app conflicts, or backend errors before they impact your customers.
- Quick and efficient fixes for any unexpected bugs or glitches that arise.
App & Integration Management:
- Ensuring seamless functionality of all your third-party integrations (ERP, CRM, inventory, marketing automation).
- Assisting with new app installations and configurations.
Strategic Guidance & Recommendations:
- Monthly reports and recommendations for ongoing improvements, new features, and strategies for growth (e.g., CRO suggestions).
- Guidance on upcoming Shopify platform changes like Shopify 2.0 upgrades or migration to Checkout Extensibility for Shopify Plus.
Why Choose Nala Networks Inc. for Ongoing Support?
We aren't just service providers; we are partners in your journey towards technological advancement and business success.
- Peace of Mind: With Nala Networks Inc., you can stop worrying about technical issues and focus on what you do best: running your business.
- Expert Team: Our Shopify specialists possess deep knowledge of the platform, enabling rapid and effective solutions.
- Proactive Approach: We don't wait for problems; we anticipate and prevent them, saving you time, money, and stress.
- Transparent Reporting: Our proposals are clear and transparent, offering strategic options with a breakdown of all benefits and risks. You'll receive regular updates on your store's health and our activities.
- Tailored Plans: We offer flexible support tiers to match your specific needs and budget, ensuring you get exactly the right level of care.
Nala Networks Inc. Support Plans
|
Feature / Plan |
Essential Guard |
Growth Catalyst |
Enterprise Shield |
|
Best For |
Small/Growing Stores, Security-Focused |
Mid-Sized Businesses, Rapidly Scaling Stores |
Large/Corporate Enterprises, Complex Operations |
|
Dedicated Monthly Hours |
4 Hours/Month (Use it or lose it) |
8 Hours/Month (Rollover 2 hrs) |
16 Hours/Month (Rollover 4 hrs) |
|
Uptime Monitoring |
24/7 |
24/7 |
24/7 |
|
Regular Theme & App Updates |
Monthly Checks (Critical only) |
Bi-Weekly Comprehensive |
Weekly Comprehensive |
|
Security Monitoring & Audits |
Basic Checks |
Advanced Scans & Vulnerability Patching |
Enterprise-Grade & DDoS Protection Advice |
|
Performance Optimization |
Minor Bug Fixes |
Basic Speed Audits |
Included (within dedicated hours) |
|
Quarterly Deep Dive & Continuous Optimization |
Included (within dedicated hours) |
Monthly Deep Dive & Priority Optimization |
Included (within dedicated hours) |
|
Theme Customization /Dev |
Basic adjustments (within dedicated hours) |
Included (within dedicated hours) |
Priority access (within dedicated hours) |
|
App & Integration Management |
Basic setup /troubleshooting |
Comprehensive setup & ongoing management |
Dedicated specialist, complex custom integrations |
|
Emergency Support Response |
Next Business Day |
8 Business Hours |
4 Business Hours |
|
Priority Support Queue |
Standard |
Priority |
VIP Priority |
|
Monthly Performance Report |
Basic Summary |
Detailed Report & Recommendations |
Executive Summary + Strategic Growth Recommendations |
|
Dedicated Account Manager |
N/A |
Yes |
Yes - Senior Account Manager |
|
New Feature Implementation |
Basic (within dedicated hours) |
Included (within dedicated hours) |
Included (within dedicated hours) |
|
Pricing |
Starting from $299/month |
Starting from $599/month |
Custom Quote |
Let's Connect /
Ready to Experience Worry-Free Shopify Management?
Invest in the longevity and performance of your Shopify store. Let Nala Networks Inc. provide the expert care it deserves, freeing you to grow your business with confidence.
My Shopify store is slow — can you fix it?
Absolutely. We perform a full site speed audit covering code, apps, and image optimization. Most stores we work on see a 20–50% improvement in load time after our first optimization cycle — leading to better conversions and SEO.
Can you handle emergency fixes when my store breaks?
Yes — our Emergency Support Retainers include same-day fixes for theme errors, checkout bugs, or app conflicts. For active clients, we respond within 4 business hours or less depending on your plan.
We’re not tech-savvy — can you fully manage our store maintenance?
Yes — our Shopify Growth or Enterprise Support Plans include complete store maintenance: theme/app updates, backups, speed tuning, and reporting. Think of us as your in-house Shopify team, but without the overhead.
We’re upgrading to Shopify 2.0 — can you handle the migration?
Definitely. We’ve migrated dozens of stores from legacy themes to Shopify Online Store 2.0 for better speed, flexibility, and SEO. You’ll retain all your products, content, and design consistency — no downtime.
Can you migrate all my existing data, including product images, customer accounts, and order history?
Yes, our service is designed for secure and accurate transfer of all critical data. This includes products (with variants, descriptions, images), customer information, order history, blog posts, pages, and redirects. We perform thorough data mapping to ensure nothing is missed.
We’re on Shopify Plus — can you customize our checkout?
Yes. We specialize in Checkout Extensibility migrations and custom checkout logic (subscriptions, upsells, scripts → Functions). We’ve handled complex Plus setups with zero sales interruptions during migration.
Our sales are flat — can you help improve conversion?
Yes — we offer Conversion Rate Optimization (CRO) audits that analyze your design, checkout, and funnel data. You’ll get a detailed report + actionable fixes that have helped clients boost conversions by 10–30%.
We use ERP or CRM tools — can you connect them with Shopify?
Absolutely. We integrate Shopify with systems like NetSuite, QuickBooks, HubSpot, or Zoho CRM. Our developers build or configure custom APIs to keep your inventory, orders, and customers perfectly synced.
Can you help us track analytics and SEO performance?
Yes. We’ll set up Google Analytics 4, Search Console, and Meta tracking correctly — including event tracking and conversion pixels. We also perform SEO audits to improve discoverability and organic sales.
Why should we choose Nala Networks over other Shopify agencies?
Because we’re not just developers — we’re your Shopify growth partners.
We bring full-stack experience (Shopify, Magento, AWS, GCP), transparent communication, and real business insight. We don’t just fix — we optimize, automate, and future-proof your store.